Return & Refund Policy

At Mandee and Company, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return or replacement under the following circumstances:

  • The product received is damaged during transit.
  • The product received has a manufacturing defect.
  • An incorrect product was delivered.
  • The product received is significantly different from the product ordered.

2. Return Request Period

Customers must initiate a return request within 7 days of receiving the product.

Requests submitted after the return period may not be eligible for return, replacement, or refund.

3. Return Conditions

To be eligible for a return, the product must:

  • Be unused and in its original condition.
  • Include original packaging, tags, labels, and accessories.
  • Be accompanied by proof of purchase or order confirmation.
  • Not show signs of wear, damage, or misuse.

4. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been used or damaged after delivery.
  • Customized or personalized products.
  • Products returned without original packaging.
  • Products damaged due to improper handling by the customer.
  • Clearance, promotional, or final sale items unless received damaged or defective.

5. Return Process

To initiate a return, please contact our customer support team with:

  • Your order number.
  • A description of the issue.
  • Photographs or videos showing the damage or defect, if applicable.

Once your request is reviewed and approved, we will provide instructions for returning the product.

6. Inspection and Approval

All returned products are subject to inspection upon receipt.

Mandee and Company reserves the right to reject return or refund requests that do not meet the eligibility criteria outlined in this policy.

7. Refunds

Upon approval of the return, refunds will be processed to the original payment method used for the purchase.

Refunds are generally processed within 7–14 business days after the returned product has been received and inspected.

The actual time required for the refund to reflect in your account may vary depending on your bank, card issuer, or payment provider.

8. Replacement Policy

Where applicable, eligible products may be replaced instead of refunded.

Replacement requests are subject to product availability.

9. Shipping Charges

Shipping charges paid at the time of purchase are generally non-refundable unless:

  • The wrong product was delivered.
  • The product arrived damaged.
  • The return is due to a manufacturing defect.

10. Order Cancellation

Orders may be cancelled before they are shipped.

If an order is cancelled before dispatch, a full refund will be processed to the original payment method.

Once an order has been shipped, it cannot be cancelled and will be subject to this Return & Refund Policy.

11. Contact Us

For return, replacement, or refund assistance, please contact:

Mandee and Company Customer Support
Website: https://getarmande.com
Email: support@getarmande.com

We aim to respond to all support requests within 24–48 business hours.